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Cancellation and Refund Policy

Effective Date: September 20, 2026 | Last Updated: September 20, 2026

Customer Satisfaction Guarantee

At Adhikam, we take pride in delivering the freshest groceries and essentials in Guntakal. If any product is damaged, stale, or missing from your order, we will issue an immediate replacement or full refund.

1. Order Cancellation Policy

  • Before Order Packing: You can cancel your order free of charge within 2 minutes of placement or before our fulfillment team begins packing your items.
  • After Dispatch: Because we deliver in under 25 minutes, once a delivery partner has been assigned and dispatched with your fresh goods, cancellation may incur a nominal cancellation fee equivalent to the delivery cost.

2. Return & Replacement Eligibility

Category Reporting Window Resolution
Perishable Goods (Fruits, Vegetables, Milk, Bread, Paneer) Within 4 hours of delivery Instant refund or free replacement
Packaged Food & Staples (Atta, Rice, Oil, Spices) Within 24 hours of delivery (unopened seal) Refund or replacement if damaged/expired
Household & Personal Care Within 48 hours of delivery Refund or replacement if defective/damaged

3. How to Report an Issue

  1. Open the Adhikam App and go to Orders → Order Details.
  2. Tap "Report Issue / Request Refund".
  3. Select the item and attach a quick photo of the damaged or incorrect product.
  4. Our support team will review and approve your request within minutes. You can also directly email us at support@adhikam.in or message us on WhatsApp with your Order ID.

4. Refund Processing Timelines

Once a refund is approved by our support team, funds are processed automatically via our payment gateway partner (Razorpay):

  • UPI Payments (Google Pay, PhonePe, Paytm): Typically credited within 2 to 24 hours.
  • Debit / Credit Cards: Credited within 3 to 5 business days depending on your issuing bank.
  • Cash on Delivery (COD) Orders: Refunded directly to your designated UPI ID or bank account.

5. Contact Us

For any refund inquiries, write to us at support@adhikam.in or call our customer care during operating hours (6:00 AM – 11:00 PM).