1. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement between you (whether personally or on behalf of an entity) and Adhikam concerning your access to and use of our mobile applications, website, and grocery delivery services in Guntakal and surrounding areas.
By registering an account or placing an order through Adhikam, you agree to comply with all of these terms.
2. Eligibility & Account Registration
- You must be at least 18 years of age to register an account and place orders on Adhikam.
- You agree to provide an accurate and valid Indian mobile number capable of receiving WhatsApp OTP verification codes.
- You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Orders, Pricing & Delivery
- Product Availability: All products listed are subject to real-time inventory availability at our local partner stores and fulfillment hubs. In the rare event of an out-of-stock item, you will be notified promptly, and any prepaid amount will be refunded.
- Pricing: Prices are displayed in Indian Rupees (INR) inclusive of applicable taxes. We strive for accurate pricing, but reserve the right to correct pricing errors before order fulfillment.
- Delivery Timelines: Our standard target delivery time is 25 minutes for serviced areas within Guntakal. Adverse weather conditions, heavy traffic, or unforeseen operational hurdles may cause slight delays.
- Delivery Charges: Orders above ₹100 qualify for free delivery in serviced pincodes (515801, 515802, 515803). Standard minimal delivery fees apply to orders below ₹100 as shown at checkout.
4. Payments & Billing
- Online payments are processed securely via Razorpay supporting UPI, Debit/Credit cards, and Net Banking.
- Where available, Cash on Delivery (COD) may be chosen at checkout. You agree to pay the exact order amount in cash or via QR code upon handover by our delivery partner.
5. Cancellations & Returns
Please review our full Refund & Cancellation Policy for detailed information on order cancellations, damaged or missing items, and refund processing timelines.
6. Prohibited Activities
You agree not to use the Services for any unlawful purpose, including but not limited to:
- Placing fraudulent orders or misrepresenting delivery addresses.
- Abusing, harassing, or threatening delivery partners, merchants, or support agents.
- Attempting to interfere with the proper functioning or security of the mobile apps or servers.
7. Limitation of Liability
Adhikam acts as a hyperlocal marketplace and delivery facilitator connecting consumers with local grocery merchants and delivery partners. While we inspect and require high quality standards, Adhikam shall not be liable for indirect, incidental, or consequential damages resulting from product defects covered under manufacturer warranties.
8. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any legal disputes arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Andhra Pradesh, India.
9. Contact Information
For questions or notices regarding these Terms, please contact:
Adhikam Operations
Email: support@adhikam.in / sales.chandha@gmail.com
Location: Guntakal, Andhra Pradesh - 515801, India